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Support

We aim to respond to all support requests within one working day.

How to get help​

When you contact support, please include:

  1. Your Customer Code.
  2. A description of what you were trying to do and what happened instead.
  3. The exact date and time the problem occurred (with timezone if you can).
  4. If you're using the Datafeed App, attach the most recent log file from %ProgramData%\Kiss\Datafeed\logs\ and a screenshot of the Schedule screen.
  5. If you're using the Customer API, include the full request URL, the response status code, and the response body. Do not include your API key — your Customer Code is enough for us to identify your account.

Sales and account management​

For commercial questions, price-list changes, or to enable additional warehouses or shipping locations, contact your Kiss account manager.

Status page​

Planned maintenance windows and service incidents are announced on the Kiss customer portal. We recommend subscribing to email updates so you're notified in advance of any work that may affect the datafeed.

Security disclosures​

If you believe you've found a security vulnerability, please email support@kissmecostumes.com with "Security" in the subject line so we can route it appropriately. We treat all reports confidentially and will acknowledge receipt within one working day.